Overview
The SAP Field Service Management solution streamlines and connects processes and data and helps you improve efficiency and decision-making while reducing costs and doing more with less. With the solution, you can optimize field service operations, empower managers, technicians, and dispatchers, and enhance and improve customer experiences.
Objectives:-
- Meet customer expectations for optimal asset and equipment uptime and performance.
- Improve issue resolution and productivity.
- Empower your service team and get your organization ready for new business models•
- Reduce costs and process inefficiencies.
Solution:-
- Unified processes and native integration with enterprise solutions and data.
- Manual, artificial intelligence–assisted, and automated planning.
- Flexible mobile tools such as knowledge bases, guided procedures, and checklists.
Benefits:-
- Increased efficiency and productivity.
- Improved decision-making thanks to real-time visibility and insights•
- Optimized route planning.
- Reduced costs, administrative tasks, and travel expense.
