SAP Sales and Service is cloud-based customer relationship management (CRM) sales software that gives companies easy access to customer information, real-time analytics, and social selling tools – anytime, anywhere. SAP Sales and Service is a cloud-based customer service software that gives your customers options with multiple service channels, provides agents with easy access to complete, contextual information, and equips service managers with real-time insight into call center performance.
SAP Sales and Service provides fast and easy-to-use tools for sales force automation, lead management, and account intelligence at an affordable, subscription-based price. SAP Sales and Service solution also enables companies to cover every touch-point in a customer service engagement and deliver service excellence.
Business Challenges for sales and service
Selling today is more complex than ever. Companies need to know what the unique challenges of their customers are and how to help them achieve their business objectives. To top it off, customers themselves are better informed, socially connected, and able to switch products, services and vendors more easily than ever before. More importantly, they now start the buying cycle well before they engage with sales.
As a result, growing revenues and running a profitable sales organization means companies have a lot more to manage, such as:
- Equipping sales with tools they want to use and help them sell more effectively anytime and anywhere.
- Gaining customer insight in real time while keeping costs in check.
- Enabling teams to work together as a well-oiled machine to shorten sales cycles and ensure revenue predictability.
- Delivering the right message and engaging customers effectively at every stage of their journey.
In the digital economy, customers expect more choices to engage with organizations and have their service requests resolved quickly. Customer service is no longer a post-sales interaction: customers now make service requests before they even start the sales process. Customer service technology has grown more complex over time and shows no signs of slowing down as new communication channels and touch-points become available.
Business Benefits
SAP Sales and Service can help customers with:
- Sales automation: Efficiently manage your accounts and leads with an intuitive sales cloud solution designed for the way you actually work.
- Social selling: Easily collaborate with your team and extended sales community in the context of your accounts and opportunities.
- Mobility: Sell anywhere with support for a wide range of mobile devices, including iPads, iPhones, and a variety of Android devices.
- Deliver a consistent service experience across all channels, including e-mail, Web, chat and phone.
- Provide agents with easy access to complete, contextual, and up-to-the-minute customer information.
- Get real-time insight into service performance with powerful analytics and embedded dashboards.
- Improve agent productivity with intuitive design and easy integration to your existing knowledge base or available knowledge base from SAP.
- Harness collective service expertise and share relevant information across your enterprise.
