SAP ECC
SAP ERP Central Component (ECC) is the previous generation of SAP’s enterprise resource planning software. ECC provides modules covering a full range of industry applications, including finance, logistics, HR, product planning and customer service, linked together into a single, customizable system run on a database of the user’s choice.
As a modular system, SAP ECC is designed so that businesses can use the pieces they need, configured in a way that makes sense for their landscape. SAP ECC can also work with third-party, or customized applications in a customized technology stack. That flexibility comes at the cost of complexity. All the parts of your landscape interact, which means a change to one part of your landscape can affect how other parts function. As a result, upgrades, Enhancement Packs and third-party products have to be carefully tested before they’re added to your landscape.
SAP CRM
The key functions in SAP CRM are related to the fields of marketing, sales and service. The SAP CRM contact channels are the Interaction Center, Web Channel (e-commerce), Field Applications (for example, Mobile Sales) and partner channel management. SAP CRM provides leading front office functions and end-to-end industry-specific processes via marketing, sales, service and various other channels. SAP CRM can be integrated into the NetWeaver portal, provided that you have implemented a portal strategy
SAP Customer Relationship Management (SAP CRM) is a part of the SAP Business Suite containing a central CRM server that can be used to access the system via multiple channels. The CRM server can also connect to other systems. The SAP CRM application can be connected and fully-integrated in the following ways:
The SAP CRM System as a central CRM server with its application components. The SAP ERP Central Component (SAP ECC) as a back-end system with the tried and tested ERP functions.The BI functions of SAP Net Weaver with comprehensive statistical and analysis capabilities. The SCM system as a global solution for product availability checks and demand planning
